Titan is an ethical company that prioritizes integrity and transparency in all of its operations.
We do not ask for or accept any form of payment, fees, or financial contributions from candidates for employment opportunities. Any communication or solicitation claiming otherwise is fraudulent and should be reported immediately through the official channels listed on the website.
Process ContributionsProcess ContributionProcess OutcomePerformance MeasureSales: Product SalesEngage with potential customers on frequent basis to maintain relationship and generate opportunities for sale
Build awareness on the new product details and offerings to the customers
Receive and engage with the customer to understand the customer’s requirement
Introduce the various product offering to the customers and facilitate customer buying decision
Prepare the estimate of the products selected and completing the sales transaction
Achieve category wise sales target for the allocated section
Assist the customer in a sales return or repair work
Store operating policy
Increase in customer satisfaction score
Increase in revenue
Sales: Retail Operations: Store ManagementAdhere to the standard operating procedures in the store
Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment
Ensure proper and attractive display of the products at the appropriate counter
Transfer the stock to the locker at the close of the day
Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
Monitor the dead stock and liaison with the store manager to minimise the same
Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
Store management
Adherence to policies
Sales: Retail Operations: Feedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
Feedback mechanism
Increase in customer satisfaction score
Retail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines
